If you are a consumer, you have the right to cancel your order within 14 days without giving any reason.

• The cancellation period ends 14 days after the day you (or someone you nominate) receive the goods. If your order is delivered in separate parts, the period ends 14 days after you receive the last item.
• To cancel, tell us clearly before the 14 days end — by email to [email protected], giving your name, order details and the date. You do not have to use any particular form.
• After cancelling, you must send the goods back without undue delay and no later than 14 days after telling us you are cancelling.
• We will refund all payments received from you, including the standard delivery cost — but not any extra cost where you chose a more expensive delivery option than our standard delivery.
• We will make the refund without undue delay and in any event within 14 days of the day we receive the goods back or, if earlier, the day you provide evidence of having sent them back (or, where we have offered to collect the goods, within 14 days of the day you tell us you are cancelling). We refund using the same payment method you used, in the currency you paid, with no fee, and we may withhold the refund until we have received the goods back or you have provided evidence of sending them.
• You are responsible for any loss in value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and functioning (i.e. more than you could in a shop). We may deduct any such loss from your refund.
• Some items are exempt from the cooling-off right by law (for example goods made to your specification or personalised, and sealed goods that are not suitable for return for health or hygiene reasons once unsealed). See the Batteries section regarding used or installed batteries.

If you wish, you may use this model cancellation form (not obligatory): “To Equipta Ltd, Bank Gallery, High Street, Kenilworth, Warwickshire, CV8 1LY ([email protected]): I hereby give notice that I cancel my contract of sale of the following goods: [description]; ordered on / received on: [date]; name and address of consumer; signature of consumer (only if this form is notified on paper); date.”

Separately from the 14-day cooling-off right, if goods are faulty, damaged, not as described or not fit for a purpose you made known to us, you have legal rights:

• UK customers: under the Consumer Rights Act 2015.
• EU / EEA customers (including Ireland): under EU consumer law and the implementing legislation of your own country (for example, in Ireland, the Consumer Rights Act 2022), including a minimum two-year guarantee that goods conform to the contract.

Please tell us as soon as reasonably possible if goods arrive damaged or faulty — ideally with photographs of the item and its packaging — so we can put it right quickly. Reporting quickly helps us, but does not remove your statutory rights. Where goods are faulty, we cover the cost of return and will provide a repair, replacement or refund as appropriate.

Where you report goods as damaged or faulty, we (or the manufacturer) may need to inspect the goods before providing a remedy. Please follow our returns process so the item can be assessed. We will act without undue delay, but inspection and testing — particularly where the manufacturer is involved — can take longer than 14 days, and we will keep you informed. Where a refund is due, we will pay it without undue delay and in any event within 14 days of it being agreed that you are entitled to one.

Many products we sell also carry a manufacturer’s warranty (see the product page or packaging). A warranty is in addition to, and does not reduce, your statutory rights.

• To claim, contact us at [email protected] with proof of purchase and a description of the fault. The item must be inspected by us or the manufacturer before any remedy is provided; this can take longer than 14 days, and we will keep you informed.
• If the claim is accepted, the item will be repaired or replaced (or refunded where the law requires) under the warranty terms at no cost to you.
• If inspection shows the fault is not covered by the warranty — for example damage caused by misuse, incorrect installation, lack of maintenance, normal wear and tear, or consumable parts — the claim will be declined. You will then be responsible for the cost of returning the item to you, and any repair will be carried out only if you accept a quotation for the chargeable work.

Nothing in this section affects your statutory legal rights.

We accept returns of unwanted items for up to 30 days from delivery in total. The first 14 days are your statutory cancellation right (see section 1). From day 15 to day 30, we accept returns as a goodwill gesture, provided:

• the item is unused and in its original, undamaged packaging and in new / resaleable condition; and
• you have your receipt or other proof of purchase.

Refunds under this goodwill extension cover the price of the goods: the original delivery charge is not refunded, and you pay the cost of returning the item. Products that do not meet these criteria may not be accepted for a goodwill return. This goodwill extension does not reduce your legal rights.

Contact us at [email protected] to request a Return Merchandise Number (RMN). We will confirm the return address and how to send the item. For some items we may arrange collection or provide a return label; for others we may ask you to return the item to our warehouse for inspection. Larger or heavier items — such as machines or bulky equipment — may need to be collected or returned by a specialist carrier, and we will agree those arrangements with you. Please include your proof of purchase and the RMN with your return.

• Faulty, damaged or misdescribed goods: we cover the cost of return.
• Goods returned under the 14-day cancellation right: you pay the direct cost of returning the goods to us.
• Unwanted goods under our 30-day goodwill policy: you pay the cost of return.
• Where an item cannot reasonably be returned by post (for example machines or bulky equipment) and we arrange collection, you pay the collection cost; we will confirm it with you before collection and, as a guide, it will not normally exceed the original delivery charge for the item.

Once we receive and inspect the returned item, we will notify you that we have received it and let you know the outcome. Approved refunds are made to your original payment method, in the currency you paid, within the timescales set out above (14 days for statutory cancellations). Refunds are made less any deductions permitted under this policy — for example return or collection costs on no-fault returns, or loss in value from handling beyond what is necessary. If an item is returned damaged through misuse or inadequate return packaging, we may reduce the refund to reflect the loss in value, or decline the return.

Because we sell batteries, the following applies:

• Recycling: batteries must not be placed in household waste. The crossed-out wheeled-bin symbol on a battery means it must be collected separately for recycling.
• Disposal: waste automotive, leisure and industrial batteries can be disposed of free of charge at your local household waste recycling centre, or, for trade customers, through the battery producer’s collection scheme; contact us if you need details of the scheme for your battery.
•  Damaged or leaking batteries: these must not be posted or shipped back to us, as they cannot be carried as normal goods under dangerous-goods transport rules. Where this applies, we may choose to assess your claim from photographs and provide any refund or replacement due without the battery being returned, in which case  we will ask you to take the battery to your local household waste recycling centre for safe disposal. 
• Used or installed batteries: if you cancel a battery order under the 14-day right, note that a battery that has been installed, charged or used may have reduced value, and we may deduct that loss from your refund. Unused batteries in their original sealed packaging can be returned normally.

No restocking fee applies to consumer returns made under your statutory rights (the 14-day cancellation right or faulty-goods rights). For business (B2B) orders, a restocking fee of up to 15% of the order value may apply to returned items as part of these terms of sale.

Sale items may be returned and refunded on the same basis as full-price items.

Please check that an item is the correct fit and suitable for your intended use before purchasing. Except as required by law, our liability for the goods is limited to the price paid for them. This does not affect your statutory rights.

If you have a complaint, please contact us first at [email protected] and we will try to resolve it.

• EU / EEA consumers (including Ireland): you can also seek information and assistance from your national consumer-protection authority and, for cross-border purchases, your national European Consumer Centre (for example, in Ireland, the Competition and Consumer Protection Commission (CCPC) and the European Consumer Centre (ECC) Ireland). A list of certified alternative dispute resolution (ADR) bodies is available through the European Commission’s consumer-redress pages.
• UK consumers: you may be able to use a certified ADR provider; contact us for details.

These terms are governed by the law of England and Wales. If you are a consumer resident in the Republic of Ireland or another EU/EEA country, you keep the benefit of the mandatory consumer-protection provisions of the law of your country of residence — nothing in this policy takes those away — and you may also bring proceedings in your local courts.

Equipta Ltd — Bank Gallery, High Street, Kenilworth, Warwickshire, England, CV8 1LY.

Email: [email protected] | VAT No: 333497978 | Company Registration No: 12037389