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A. Standard UK Mainland delivery is 3–5 working days.
A. No, delivery charges are calculated separately at checkout based on order weight, size, and delivery location.
A. We accept returns within 30 days of purchase for items that are unused, undamaged, and in their original packaging. Returns are available only for UK-delivered orders and must include proof of purchase.
Before returning an item, please contact us at [email protected] to obtain a Return Merchandise Number (RMN). You may also be asked to share images of the product and its packaging for verification.
Items that do not meet these conditions will not be accepted for return. If your return is approved, we will initiate a refund to your credit card or original method of payment. A restocking fee of up to 15% of the order value may apply to each returned item.
A. It is a manual-wind hose reel trolley designed to manage up to 50 metres of half inch low-pressure water hose.
A. It is rated for low pressure applications up to about 12 bar, suitable for mains water supply hoses.
A. It has a steel crank handle, galvanised axle, compact footprint and drum bump protection from protruding wheels and front foot.
A. The smooth anti crush internal drum supports the hose structure, helping prevent flow restriction and hose damage during use.
A. It uses standard KCQ brass couplings and swivel, which are easily maintainable and compatible with V-TUF hose systems.
A. It measures about 500 by 670 by 840 millimetres and weighs roughly 12 kilograms.
A. It is intended for half inch V-TUF Washflex Pro hose up to around 50 metres in length.
A. Yes, the crank handle can be mounted on the left or right during assembly to suit user preference.
A. The elbow connection suits half inch hose, with an inlet thread around three quarter inch and internal bore about eight millimetres.
A. Accessories include Washflex Pro hose, hose clamps and various V-TUF low-pressure couplings such as KCQ quick release sets.
A. No, it is designed for low-pressure water hoses; high pressure jetwash hose should use dedicated high-pressure reels.
A. It is used by contractors, facilities teams and grounds staff needing organised, portable water hose management.
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