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A. Standard UK Mainland delivery is 3–5 working days.
A. No, delivery charges are calculated separately at checkout based on order weight, size, and delivery location.
A. We accept returns within 30 days of purchase for items that are unused, undamaged, and in their original packaging. Returns are available only for UK-delivered orders and must include proof of purchase.
Before returning an item, please contact us at [email protected] to obtain a Return Merchandise Number (RMN). You may also be asked to share images of the product and its packaging for verification.
Items that do not meet these conditions will not be accepted for return. If your return is approved, we will initiate a refund to your credit card or original method of payment. A restocking fee of up to 15% of the order value may apply to each returned item.
A. It is a 5 litre, 10X concentrated cleaner and sanitiser for carpets and upholstery in homes, vehicles and commercial premises.
A. It is suitable for carpets and upholstery made from both synthetic and natural fibres when used according to the instructions.
A. Yes, it is formulated using Triameen and is certified to EN 14476, providing both anti-viral and anti-bacterial deep cleaning action.
A. It can be applied neat or diluted, then sprayed or brushed on, before being allowed to air dry, wiped off or extracted with a valeting machine.
A. Yes, it is intended for homes, vehicles, hospitality, offices, retail spaces and other settings requiring hygienic soft-surface cleaning.
A. It leaves a non-stick, stain-resistant finish that helps protect fibres and makes subsequent cleaning easier.
A. Yes, it is suitable for use in spray extraction machines designed for carpet and upholstery cleaning.
A. It should be diluted according to label guidance; lighter soiling typically requires a weaker solution than heavily soiled fabrics.
A. Always test on an inconspicuous area first and follow fabric care instructions to ensure compatibility and avoid colour bleeding.
A. It is described as a sanitising cleaner; the exact fragrance may vary, but it is designed to leave fabrics fresh and hygienic.
A. Store the container upright in a cool, dry place away from direct sunlight and extreme temperatures, with the cap securely tightened.
A. It is supplied as a chemical product; any issues relating to manufacturing defects are handled under V-Tufs chemical supply terms.
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