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FAQs

Every product is backed by our Fit Guarantee. If a part is incompatible with your machine, you can return it hassle-free. For damaged-on-arrival items, report within 24 hours with photographs to [email protected] — we will arrange collection. For other returns, email us first to obtain a Return Merchandise Number before sending. Returns are accepted within 30 days of purchase, in original packaging, on UK orders. A restocking fee may apply on returns where the buyer has changed their mind. Refunds are issued to the original payment method once the return is inspected.

Delivery time depends on the product, your destination, and availability — the estimated time for any item appears on the product page, and "Check where we deliver" confirms coverage for your postcode before you order. Next-day delivery is available on most products; the option appears at checkout when applicable. We deliver across the UK, Europe, the Middle East, and Africa. Use the country selector at checkout to confirm coverage and delivery options for your destination.

The most reliable starting point is the vehicle registration, make, model, year, and engine variant. From there, cross-reference the part number printed on the original cassette if it is accessible, as connector count and cable travel range vary even within the same model family. Where you are unsure, use Ask Simon on the relevant product page for an instant fitment check before placing your order. Avoid selecting by steering-wheel type alone, as trim-level differences can affect the specification.

The most common signs are a horn that stops working, an airbag warning light on the dashboard, or loss of function on steering-wheel-mounted controls such as cruise control, audio, or phone buttons. These faults appear selectively because the ribbon conductor inside fails in specific tracks. If multiple steering-wheel functions drop out at once, the clock spring is the first component to investigate before condemning the wheel, column, or loom.

Trade practice is to inspect the horn contact slip ring and any column-shroud fixings while the steering column is apart. If the cassette has failed through age or wear, the surrounding fixings and contact components are often equally fatigued. Replacing related items in the same visit avoids a return job. Check the Spring, Strut and Hardware section for compatible column hardware listed against the same application.

Yes. Trade and bulk enquiries are handled directly by the team. Contact [email protected] with your vehicle list or part references and the team will advise on availability and pricing for volume orders. There is no minimum order requirement for single units, but trade account holders can discuss preferred arrangements for regular or fleet-volume purchasing.

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Clock Springs

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A clock spring is force wound flat: a coiled steel strip that stores torque as it winds and gives it back turn by turn as it unwinds, the hidden working spring behind recoil starters, retracting hose and cable reels, counterbalances and return mechanisms of every kind, and the 80 power springs on this shelf are graded the way flat springs always have been graded, by the thickness of the strip itself.

Thickness is the force in a flat spring: the gauges step from 0.4 millimetres upward through 0.5 and 0.6, and a thicker strip in the same coil delivers more torque across the same turns, so the mechanism's demand picks the gauge while the housing it winds inside fixes the coil's dimensions. Within each gauge the range carries several coil sizes, which is why matching runs strip-first, the thickness measured off the old spring with a micrometer or read straight from its listing code.

The failure mode is the whole reason for the shelf: a flat spring cracks at its ends or loses its set after years of daily winding, and the mechanism goes limp, a petrol starter that will not recoil, a reel that stops retracting its hose, a counterbalance that slowly sags out of setting. The spring replaces for pennies against the cost of the mechanism; the mechanism itself lives on and does not need to.

The thickness typed into search narrows the shelf at once, and the old spring, measured for strip thickness and width with a micrometer and photographed coiled over WhatsApp on 07754288583, comes back with the power spring named, the coil matched and the wind direction confirmed before it ships.

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FAQs

Every product is backed by our Fit Guarantee. If a part is incompatible with your machine, you can return it hassle-free. For damaged-on-arrival items, report within 24 hours with photographs to [email protected] — we will arrange collection. For other returns, email us first to obtain a Return Merchandise Number before sending. Returns are accepted within 30 days of purchase, in original packaging, on UK orders. A restocking fee may apply on returns where the buyer has changed their mind. Refunds are issued to the original payment method once the return is inspected.

Delivery time depends on the product, your destination, and availability — the estimated time for any item appears on the product page, and "Check where we deliver" confirms coverage for your postcode before you order. Next-day delivery is available on most products; the option appears at checkout when applicable. We deliver across the UK, Europe, the Middle East, and Africa. Use the country selector at checkout to confirm coverage and delivery options for your destination.

The most reliable starting point is the vehicle registration, make, model, year, and engine variant. From there, cross-reference the part number printed on the original cassette if it is accessible, as connector count and cable travel range vary even within the same model family. Where you are unsure, use Ask Simon on the relevant product page for an instant fitment check before placing your order. Avoid selecting by steering-wheel type alone, as trim-level differences can affect the specification.

The most common signs are a horn that stops working, an airbag warning light on the dashboard, or loss of function on steering-wheel-mounted controls such as cruise control, audio, or phone buttons. These faults appear selectively because the ribbon conductor inside fails in specific tracks. If multiple steering-wheel functions drop out at once, the clock spring is the first component to investigate before condemning the wheel, column, or loom.

Trade practice is to inspect the horn contact slip ring and any column-shroud fixings while the steering column is apart. If the cassette has failed through age or wear, the surrounding fixings and contact components are often equally fatigued. Replacing related items in the same visit avoids a return job. Check the Spring, Strut and Hardware section for compatible column hardware listed against the same application.

Yes. Trade and bulk enquiries are handled directly by the team. Contact [email protected] with your vehicle list or part references and the team will advise on availability and pricing for volume orders. There is no minimum order requirement for single units, but trade account holders can discuss preferred arrangements for regular or fleet-volume purchasing.

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